{"id":97,"date":"2016-12-12T12:00:06","date_gmt":"2016-12-12T12:00:06","guid":{"rendered":"http:\/\/monaghan.ie\/corporateservices\/?page_id=97"},"modified":"2025-07-08T11:29:47","modified_gmt":"2025-07-08T10:29:47","slug":"customer-care-charter","status":"publish","type":"page","link":"https:\/\/monaghan.ie\/corporateservices\/customer-care-charter\/","title":{"rendered":"Customer Service Standards and Complaints Procedure"},"content":{"rendered":"<p id=\"unique-identifier1\"><strong>Introduction<\/strong><\/p>\n<p>Monaghan County Council is a public sector organisation, our role is to provide a good quality service to our citizens. Our aim is to improve the quality of life and environment for all our residents, businesses and visitors.<\/p>\n<p>We provide a public service that has a strong customer and citizen focus. Our Staff is responsive. We are fair, honest and impartial. We treat all Individuals respectfully and are aware of those with specific needs and instil an ethos of Age Friendliness within the organisation.<\/p>\n<h3><a href=\"https:\/\/monaghan.ie\/corporateservices\/wp-content\/uploads\/sites\/9\/2025\/07\/Customer-Service-Standards-2.pdf\" target=\"_blank\" rel=\"noopener\">Customer Services Standards (PDF)<\/a><\/h3>\n<h3><a href=\"https:\/\/monaghan.ie\/corporateservices\/wp-content\/uploads\/sites\/9\/2025\/07\/MCC-Complaints-Procedure-5-1.pdf\" target=\"_blank\" rel=\"noopener\">Customer Complaints Procedure (PDF)<\/a><\/h3>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Introduction Monaghan County Council is a public sector organisation, our role is to provide a good quality service to our citizens. Our aim is to improve the quality of life [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_searchwp_excluded":"","footnotes":""},"class_list":["post-97","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Standards and Complaints Procedure - Corporate Services<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/monaghan.ie\/corporateservices\/customer-care-charter\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Standards and Complaints Procedure - Corporate Services\" \/>\n<meta property=\"og:description\" content=\"Introduction Monaghan County Council is a public sector organisation, our role is to provide a good quality service to our citizens. 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