County Monaghan Gift Card
Every County Monaghan Gift Card gives back. By choosing local, you’re supporting businesses, strengthening communities and keeping spending in County Monaghan.
It’s the perfect way to let loved ones know you are thinking of them, reward employees, thank volunteers and show your commitment to local.
How It Works
Click the link : https://corporate.townandcitygiftcards.ie/how-it-works/
FAQs - For Individuals
Where can I buy the gift card?
The cards are available to buy ONLINE at: County Monaghan Gift Card | Town & City Gift Cards Ireland (corporate orders over €2,000 can ONLY be made online. Physical cards can be delivered by DPD, or digital cards via email).
or you can purchase physical cards from the following sales points (non-corporate sales under €2,000 only):
- Fleming’s SuperValu, Monaghan Town.
- Diesel, Monaghan Shopping Centre.
- Churchview Flowers & Garden Centre, Castleblayney.
- SuperValu, Clones.
- Churchview Flowers, Carrickmacross.
What is the limit per card?
The limit is €750 per card.
How can I check my balance?
Scan the QR code on the back of the card or go to getmybalance.com to check your balance or to review recent activity.
Where can I spend the gift card?
The card is accepted is nearly 300 businesses county-wide with new businesses being added daily.
To check out the list, visit: Where to spend | Town & City Gift Cards Ireland or scan the QR code on your card wallet if you have received a physical card.
Can the cards be topped up?
No, the cards cannot be topped up. However, the cards are recycled and recyclable and for those who want to omit the use of plastic, E-cards can be purchased and added to your phone wallet. No paper or plastic required!
Can I use cash to pay for the gift card?
No unfortunately not. You can pay for your order by credit/debit card for orders up to €2,000 or invoice for orders over €2,000. Invoices can be paid by BACS. Your invoice is sent automatically from the website so if you haven’t received it within 10 minutes of placing an order, please contact us at support@mi-cnx.com. We cannot process an order until payment is received.
My card won’t work. What do I do?
If your card came in the post – have you activated it?
If not, click the link: Activate with a Code. Enter the PIN that came on the sticker on your card where it says ‘Enter your voucher code’ and the other details and this will activate your card. Check your balance by scanning your QR code on the back of the card.
Sometimes the retailer might need to press ‘sale’ on their terminal before entering the amount and then swiping the gift card. If this still does not work, the 16-digit card number can be entered manually as a last resort.
I need a last minute gift card. Is it too late to buy one?
No, even if stores are closed, you can buy a County Monaghan Gift E-Card online any day at any time and schedule to have it sent electronically to the recipient by SMS or email for whenever you would like or send them instantly.
The paper vouchers were so successful. Why the change?
Since its introduction, the paper voucher scheme has been a phenomenal success, generating nearly €11 million in sales. However, its popularity brought challenges that made the program increasingly unsustainable. Businesses faced cumbersome reconciliation processes, and significant resources were required to manage sales and redemptions. Additionally, holding large stocks of paper vouchers created a substantial liability.
To address these issues, a new gift card system has been introduced. This modern solution offers instant, hassle-free reconciliation for businesses, reduces administrative overhead, and eliminates the risks associated with physical voucher storage. The gift card system is not only more secure but also ensures the long-term sustainability of the program.
Does my card have an expiry?
A €2.50 fee will be deducted each month from the card balance, starting on the day after the 12 month anniversary of when the card was purchased and activated.
FAQs - For Businesses
What is a Town & City Gift Card?
A Town & City Gift Card is a prepaid Mastercard that should be processed like any other Mastercard. As the ultimate ‘shop local’ Gift Card, it’s a proven method to help drive customers to your business.
How do I register to accept Town & City Gift Cards?
Registering to accept the Gift Card is easy. The BID/Chamber introducing your local Gift Card will often onboard businesses in person for the launch of the program. You can also self-onboard by simply following the steps on this form: https://form.jotform.com/Miconex/universal-IE-mpl-merc
How do I accept Town & City Gift Cards with a swipe facility?
Taking payments with a Town & City Gift Card is as simple as taking any other card payment. Process as a debit Mastercard transaction. Card machine with swipe facility: If you have a card machine with a swipe facility, swipe the customer’s Town & City Gift Card or Scotland Loves Local Gift Card through the machine and the sales value will be deducted from the card balance.
How do I accept Town & City Gift Cards without a swipe facility?
For card machine without a swipe facility, the Town & City Gift Card or Scotland Loves Local Gift Card payment can be completed by entering the card number, expiry and CVV code (the CVV security code is above the QR code on the reverse of the card) on your terminal to complete the sale, as you would when taking a payment over the phone.
Are there any additional costs to accept Town & City Gift Cards?
There are no additional costs to accept the Gift Cards. As the payment is a Mastercard transaction, you’ll receive the funds from your acquirer as per your merchant acquirer agreement with the company that provides your card terminal. The card is a Mastercard pre paid commercial program, the transaction fees will vary from your standard transaction fees depending on your contract with your merchant service provider.
The terminal has asked for a pin code, where do I find this?
The pin code will be the last 4 digits of the long card number which you can input into the terminal to continue the payment process. Some payment systems, such as SumUp and Zettle allow you to send a link to the customer’s phone to transact an online payment; this is called a ‘card holder not present’ or ‘payment link’ transaction.
For guidance on how to process payments on a range of payment processors please refer to the full FAQ guide: https://drive.google.com/file/d/1IYk4xioc-HkloXTvVI7Mjw28UEiOyqYy/view
I have a new terminal, do I need to do anything?
If it’s only the terminal that has changed and the Merchant ID has remained the same then no action is required. If the Merchant ID has changed we’ll need to re- register your terminal. If you are unsure if your Merchant ID has changed then please re-register your terminal in the UK or Ireland.
How do I accept digital e-card Town & City Gift Cards?
E-card versions of Town & City Gift Cards use Apple Pay, Google Pay and Samsung Pay to allow customer to pay.
- Tender the transaction as a debit/credit card.
- Have customers hold their Device with Apple Pay/Samsung Pay/Google Pay next to the reader.
- The transaction will process as a normal payment.
How do I or the customer check how much is on the card?
The instructions on how to check the balance on the Gift Card are written on the reverse of the card. The customers can call the balance enquiry number on the reverse of their card, check online www.getmybalance.com or scan the QR code to check their balance.
What do I do if there is not enough money on the Gift Card to cover the transaction?
If there are insufficient funds on the Gift Cards in relation to the value being charged then the card will decline. If the available balance on the Gift Card is less than the value of the purchase, you can split the payment and take payment of the remainder via another method. If you cannot process a split payment please make sure that the transaction value is equal to or less than the value on the card. Split payments (also known as partial EFT payments) are possible between prepaid Mastercards like Town & City Gift Cards/Scotland Loves Local Gift Cards and another form of payment.
Just follow these steps:
- Find out the balance on the card.
- First, process the exact balance on the card as a Mastercard.
- Then, process the amount left to pay using another payment method (e.g. bank card, credit card, or cash.
The Gift Card has declined, what should I do?
If the Gift Card has declined, please contact the Merchant Support Line: +353 (01) 51 33 656
Can I still accept the paper vouchers?
Yes, while the paper vouchers are no longer sold, they are still redeemable and will be for the foreseeable future so please continue to accept them.
Does this gift card fall under the Revenue’s small benefit tax exemption?
Yes, employees can receive a non-cash bonus of up to €1,500 in value on a completely tax-free basis each year. The most common way to avail of this scheme is by purchasing gift vouchers. You can save 56% on staff rewards now by giving your employees a County Monaghan Gift Card instead of cash.
The Christmas deadline for physical card corporate orders is 21st December but digital cards can be purchased up until the very last minute and sent directly to your employee via email.
Support Contacts
Miconex
Miconex manages the gift card platform, retailer network and marketing support.
064 665 7464
irelandsupport@mi-cnx.com
EML
EML provides the prepaid payment card technology and payment processing that enables the card to be used in participating businesses.
01 513 3656
MCC
Monaghan County Council funds and promotes the County Monaghan Gift Card programme.
047 73777
countycard@monaghancoco.ie
