Customer Complaints – Data Subject Notification

 

Data Protection Acts 1988 -2018 (as amended) and the General Data Protection Regulations (GDPR)

Customer Complaints

Data Subject Notification.

Background

The purpose of this notification is to set out some information regarding the collection and processing of your information by Monaghan County Council.  During the course of our activities we will collect, store and process personal data about our customers. Monaghan County Council is the data controller in respect of this data.

Monaghan County Council creates, collects and processes a significant amount of ‘personal data’ and ‘sensitive personal data’ in various multiple formats daily. Our commitment is to ensure that the personal data supplied is:

  • Obtained lawfully, fairly and in a transparent manner
  • Collected for only specified, explicit and legitimate purposes,
  • Adequate, relevant and limited to what is necessary for the purpose for which it was obtained,
  • Recorded, stored accurately and where necessary kept up to date,
  • Kept for no longer that is necessary, and, in a form, which permits identification of the data subject,
  • Processed in a manner that ensures the appropriate security of the personal data including protection against unauthorised or unlawful processing of the data.

 

For full details of the collection, processing and sharing of your personal data by us and your rights in this regard, please see our full  Privacy Notice on the website.

What data we collect and process

The types of personal data that we will collect, and process includes your:-

Name, Address, Telephone Number, email address, location and name/address/nature of alleged offence

We do not collect any Special Category Personal Data.

Why do we collect this personal data?

We collect and process this information to manage and administer the relationship between you and us for the purpose of investigating your complaint thoroughly and fairly.

 

Lawfulness of processing

We process this personal data for the performance of as task carried out in the public interest and in the exercise of official authority vested in as the controller under the Waste Management Act 1996 (as amended), Litter Pollution Act 1997 (as amended), Local Government Water Pollution Act 1977 (as amended), Air Pollution Act 1987 (as amended), Protection of the Environment Act 2003 (as amended), Control of Dogs Act 1986, Control of Horses Act 2015 and Article 6(1)(e) GDPR.

Sharing of Personal Data

We may share your Personal Data with selected third parties, including for example the EPA, Legal Representatives, NWCPO, CUWERLA, Department of Agriculture, FSAI, Inland Fisheries, HSE, Irish Water and other government agencies, where required to do so by law. We may also share your data with other Local Authorities, suppliers and other third parties who assist us in fulfilling our functions. Further information regarding the sharing of your personal data can be found in our Privacy Notice which is available at: Privacy Notice

If you have any questions regarding our processing of your Personal Data, our Data Protection Officer can be contacted

by email: dataprotectionofficer@monaghancoco.ie

by phone: (047)30507

Postal Address: Monaghan County Council, County Offices, The Glen, Monaghan