Our Public Service 2021 Innovation Fund Success

Project Title: MyCoCo

Funding awarded: €55,000

Project Lead: Monaghan County Council
In collaboration with: OGCIO, Cavan County Council,  Dun Laoghaire Rathdown County Council, Laois County Council, Leitrim County Council, Longford County Council, Louth County Council, Sligo County Council and the Irish Road Haulage Association.

Local Authorities offer more than 1,000 diverse services to the public. Many of the services are provided using paper-based forms, payments are made by cheque and the applicant has very low visibility into the progress of their application. This project will develop MyCoCo – an online platform to provide these diverse services.

MyCoCo will be like the ‘Amazon’ for Local Authority services. Citizens, businesses and organisations can set up an account, browse the service catalogue, request service and add to basket, make payment, and track progress. MyCoCo will include MyGOVID and Digital Postbox offering our citizens a secure government-wide single sign-on for accessing local authority services.

MyCoCo will provide Local Authorities full visibility of service offerings and provide baseline metrics that can then be used for key performance indicators. MyCoCo will also facilitate a sustainable and cohesive office based and remote working environment and will provide standardised staff training which will result in reduced costs and ease of movement of staff between departments owing to the familiarity of the system. MyCoCo is a transformative solution that will provide better customer service and increase the efficiency of our service delivery.